Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Shop Pay, Apple Pay, and Google Pay for a fast, secure checkout experience.

We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible and we'll do our best to help before your order is dispatched.

Yes — you'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched.

Orders are processed within 1–3 business days. Domestic Australian delivery typically takes 3–8 business days. International orders take 7–21 business days depending on your location. You'll receive tracking details via email once your order ships.

Yes! We ship to a wide range of countries including the US, UK, Canada, Europe, and Asia. Shipping costs are calculated at checkout. Please note that international customers are responsible for any customs duties or taxes applicable in their country.

Once your order is shipped, you'll receive a tracking number via email. Please allow 24–72 hours for tracking information to appear in the carrier's system.

We offer a 14-day return window from the date of delivery. Items must be unused, unworn, and in their original packaging. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

We're sorry to hear that! Please contact us within 48 hours of delivery at Hello@phormeactive.store with your order number and photos of the issue. We'll arrange a replacement or refund promptly.

Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days.

Our activewear is available in XS–L. We recommend checking the size guide on each product page for specific measurements. If you're between sizes, we generally recommend sizing up for a more comfortable fit. View our Size Guide →

Our core activewear is crafted from a premium 78% Nylon, 22% Elastane seamless blend — designed to be squat-proof, moisture-wicking, anti-pilling, and breathable. The fabric offers 4-way stretch for unrestricted movement and a second-skin fit.

To keep your PHORME activewear looking and performing its best: machine wash cold (30°C) with like colours, avoid fabric softeners, and hang to dry. Do not tumble dry, bleach, or iron.

You can reach us via our Contact page or email us directly at Hello@phormeactive.store. We aim to respond to all enquiries within 24 hours.

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