Frequently Asked Questions
Frequently Asked Questions
Can't find what you're looking for? Contact us and we'll get back to you within 24 hours.
Orders & Payments
What payment methods do you accept? +
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Shop Pay, Apple Pay, and Google Pay for a fast, secure checkout experience.
Can I change or cancel my order after placing it? +
We process orders quickly, so changes or cancellations may not always be possible. Please contact us at mmp01.business@gmail.com as soon as possible and we'll do our best to help before your order is dispatched.
Will I receive an order confirmation? +
Yes — you'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched.
Shipping
How long does shipping take? +
Orders are processed within 1–3 business days. Domestic delivery typically takes 3–8 business days. International orders take 7–21 business days depending on your location. You'll receive tracking details via email once your order ships.
Do you ship internationally? +
Yes! We ship to a wide range of countries including the US, UK, Canada, Europe, and Asia. Shipping costs are calculated at checkout. Please note that international customers are responsible for any customs duties or taxes applicable in their country.
How do I track my order? +
Once your order is shipped, you'll receive a tracking number via email. Please allow 24–72 hours for tracking information to appear in the carrier's system.
Returns & Exchanges
What is your return policy? +
We offer a 14-day return window from the date of delivery. Items must be unused, unworn, and in their original packaging. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
My item arrived damaged or incorrect — what do I do? +
We're sorry to hear that! Please contact us within 48 hours of delivery at mmp01.business@gmail.com with your order number and photos of the issue. We'll arrange a replacement or refund promptly.
How long do refunds take? +
Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days.
Products & Sizing
How do I choose the right size for activewear? +
Our activewear is available in XS–L. We recommend checking the size guide on each product page for specific measurements. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
How do I find the right size for the Smart Fitness Ring? +
Ring sizing can be tricky! We recommend measuring the circumference of your finger in millimetres and comparing it to our size chart on the product page. Sizes range from 8–13. If you're unsure, contact us and we'll help you find the right fit.
How do I care for my ASCEND activewear? +
To keep your activewear looking and performing its best, machine wash cold on a gentle cycle, avoid fabric softeners, and hang to dry. Do not tumble dry or iron.
General
How can I contact ASCEND? +
You can reach us via our Contact page or email us directly at mmp01.business@gmail.com. We aim to respond to all enquiries within 24 hours.
Do you offer discounts or promotions? +
Yes! Sign up to our newsletter to receive exclusive offers, early access to new arrivals, and wellness tips delivered straight to your inbox.
Still have questions?
We're here to help — reach out and we'll get back to you within 24 hours.
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