Refund policy

Refund & Returns Policy

We want you to love your order. If something isn’t right, we’re here to help.

Returns

We accept returns for eligible items within 14 days of delivery. To be eligible for a return, your item must be:

  • Unused, unworn, and in original condition
  • In original packaging with tags attached
  • Not marked as final sale (if applicable)

To start a return, contact us at: [your email]

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing may take 5–10 business days depending on your bank

Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, contact us and we’ll sort it quickly.

Non-Refundable Items

We do not accept returns or refunds on:

  • Sale or clearance items (if you choose to add this rule)
  • Gift cards
  • Used or damaged items not caused by us

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve it fast.

Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect
  • Original shipping fees are non-refundable

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault, and compensation for any other reasonably foreseeable loss or damage.

 

WARRANTY 

1. Overview


We stand behind the quality of our products. This Warranty Policy outlines what is covered and how warranty claims are handled for products purchased from [ascend wellness and fitness].


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2. Warranty Coverage


We offer a limited warranty on eligible products that covers manufacturing defects in materials or workmanship.


This warranty applies only to:


  • Defects present at the time of purchase or that appear during normal use
  • Products used in accordance with provided instructions


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3. Warranty Period


Warranty coverage lasts for:


  • 30 days from the date of delivery


Warranty length may vary depending on the product type. If different warranties apply, they will be stated on the product page.


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4. What Is Not Covered


This warranty does not cover:


  • Damage caused by misuse, neglect, or improper handling
  • Accidental damage (drops, water damage, etc.)
  • Normal wear and tear
  • Damage caused by not following instructions
  • Unauthorized repairs or modifications
  • Cosmetic damage that does not affect function


For wearable items (e.g. activewear), this includes stretching, fabric pilling, or damage from washing incorrectly.


For electronic devices (e.g. LED hair growth devices), this includes damage from incorrect charging, moisture exposure, or physical impact.


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5. How to Make a Warranty Claim


To submit a warranty claim, please contact us at:


Email: mmp01.business@gmail.com

Include:


  • Order number
  • Description of the issue
  • Clear photos or videos showing the fault


We may request additional information to assess your claim.


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6. Resolution


If your warranty claim is approved, we will (at our discretion):


  • Repair the item (if applicable)
  • Replace the item with the same or similar product
  • Issue store credit or refund (if replacement is not available)


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7. Shipping for Warranty Claims


  • Customers may be responsible for return shipping costs unless otherwise stated
  • If a product is confirmed faulty, we may reimburse reasonable return shipping costs


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8. Limitation of Warranty


This warranty is provided in addition to your rights under Australian Consumer Law (if applicable). Nothing in this policy limits your statutory rights.


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9. Contact


For warranty support, contact:


Email: mmp01.business@gmail.com

Business Name: ascend wellness and fitness